Effective Date: 02/07/2025
These Terms of Service (“Terms”) govern your use of the services offered by Reelpop Media LLC (doing business as “Alto Voyage”, “we”, “our”, or “us”) via our website, communication channels, and direct client interactions. By accessing or using our services, you agree to be bound by these Terms.
1.
Company Information
Reelpop Media LLC
2880 W Oakland Park Blvd Ste 225C
Oakland Park, FL 33311
United States
Email: info@altovoyage.com
Phone: +1 646 3499768
2.
Services Offered
Alto Voyage provides curated travel and lifestyle concierge services including, but not limited to:
- Private yacht charters
- Luxury villa rentals
- Transportation coordination
- Event and restaurant reservations
- Lifestyle and security services
- Bespoke travel planning
Some services are fulfilled by third-party providers with whom we maintain direct partnerships.
3.
Booking & Payment
- Bookings are confirmed only after receipt of required payments and/or signed agreements.
- Prices are subject to change until the booking is confirmed.
- Payment terms, cancellation policies, and refund eligibility will be disclosed at the time of booking and may vary by service or provider.
- You agree to provide accurate billing and contact information.
4.
Third-Party Providers
Many services arranged through Alto Voyage are fulfilled by third-party partners (e.g., yacht operators, villa owners, chefs). While we vet our partners carefully:
- Alto Voyage is not liable for the actions, omissions, or service quality of third parties.
- Any issues related to their services should be raised immediately so we can assist in resolving them.
5.
Client Responsibilities
As a client, you agree to:
- Provide accurate and timely information during the booking process.
- Treat our team and all service partners with respect.
- Abide by all applicable laws and venue-specific rules during your trip.
6.
Cancellations & Modifications
- Cancellation policies are outlined per booking and may vary by supplier.
- In the event of cancellations outside our control (e.g., weather, strikes), refunds or credits will follow the provider’s specific terms.
- Any request for changes must be made in writing and are subject to availability and additional charges.
7.
Disclaimers & Limitation of Liability
- Alto Voyage provides services on an “as available” basis and makes no guarantees regarding uninterrupted availability.
- We are not responsible for delays, changes, or cancellations caused by third parties, weather, or other events outside our control.
- To the fullest extent permitted by law, we disclaim all liability for any loss, injury, or damage resulting from your use of our services.
8.
Intellectual Property
All content on our website and in our materials — including images, logos, copy, and design — is owned or licensed by Alto Voyage and may not be copied or used without written permission.
9.
Privacy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.
11.
Amendments
We may update these Terms from time to time. Any changes will be posted to our website and apply going forward from the effective date.
12.
Contact
If you have any questions regarding these Terms, please contact:
Reelpop Media LLC / Alto Voyage
📧 info@altovoyage.com
📞 +1 646 3499768